Is it in stock?
The vast majority of products listed on our website are in stock. If your part is in not in stock, we will let you know as soon as we process the order. We process orders the same working day we receive them. If you want to be sure then contact us to check.
Products not in stock will normally not have a price or will state in the description we need a day or two to get them in.
Where do you ship from?
We stock all our parts from our location at The Boat Works marina on the Gold Coast in Australia.
When will I get my part?
We ship the same day we receive the order as long as it is within the time the freight company can collect / handle the order. For Australia post it will be 3pm, for Toll, DHL or other carriers, it will be 2-3pm Australian Eastern Standard Time.
We will normally provide a tracking number for your order when it is shipped.
Free Shipping on parts orders in Australia over $55
Where you select Free Freight, your parts may be sent by standard post or other standard delivery service. If time is an issue, select a paid-for service. Australia Post's standard service is normally 4-5 business days.
Dangerous goods do not qualify for free freight. They are only permitted to travel by road.
Who do you ship with?
We use Australia Post, TNT, DHL, Couriers Please, Fedex, as well as brokerage services such as Transdirect. We have experience in shipping around Australia and worldwide and will select services we believe operate well for your area or type of goods being sent.
If you have your own carrier or want to discuss shipping, please contact us to let us know.